Ronald McDonald House BC and Yukon Current Job Openings Zend_Feed_Writer 1.11.2 (http://framework.zend.com) https://rmhbc.easyapply.co Ronald McDonald House BC and Yukon Ronald McDonald House BC and Yukon Family Services Associate – Family Room About Us

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Role
The Ronald McDonald House Family Room is a rest and respite space within Surrey Memorial Hospital for families with children receiving treatment. With four guest rooms, laundry facilities, full kitchen, and a welcoming lounge, the space is a refuge for parents, siblings, and patients to step away from the medical environment and focus on being a family.

This role engages with families, staff, visitors, and donors which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. A preferred candidate is a multifaceted person who is self-confident, motivated, and able to work independently while being supported by volunteers. Reporting to the Family Room Manager, the Family Room Assoc helps maintain day to day operations and the services Ronald McDonald House BC and Yukon provides to families at Surrey Memorial Hospital.

Key Responsibilities:

Reception
  • Greet and welcome visitors to the Surrey Family Room to ensure a welcoming and seamless entry for visitors and guests who stay overnight.
  • Organize daily administrative operations, volunteer support and conduct housekeeping duties.
  • Receive all incoming phone calls and answer questions, remembering that every call may be that of a donor or family in need.
  • Greet all visitors to Surrey Family Room.
  • Provide orientation of the Family Room to all guests and visitors to ensure compliance with policies.
  • Liaise with families, social workers, housekeeping staff, hospital representatives, donors and others.
  • Orient new families to the Family Room and sleeping rooms as per orientation procedures. 
Administration
  • Support and supervise volunteers.
  • Ensure security of Family Room and liaise with hospital security regarding any concerns.
  • Provide clerical assistance as needed and maintain filing system.
  • Respond to emergencies in a timely manner and complete related incident reports for review by the Senior Director, Family Services and Family Room Manager.
  • Adhere to safety and emergency procedures.
Qualifications
  • Experience working with families or those in emotional or crisis situations
  • Experience in front line reception or customer service
  • Experience with light housekeeping and physically able to perform light duties including bed making, and furniture arrangement
  • Diploma or post-secondary education in Social Services, Community Recreation or relevant field.
  • Basic knowledge of Microsoft Office (Teams, Word and Excel).
  • Additional languages is an asset.

Core Competencies & Skills

  • Mission & Values Alignment: Demonstrates commitment to the mission and values of RMH BC & Yukon in daily work and decision-making.
  • Professionalism & Representation: Represents the organization with a positive, respectful, and professional approach in all interactions.
  • Collaboration & Relationship Building: Works effectively and inclusively alongside staff, volunteers, donors, and families, contributing to a supportive team environment.
  • Communication: Communicates clearly and respectfully with a range of audiences, adapting style as needed.
  • Accountability & Reliability: Takes ownership of responsibilities, follows through on commitments, and contributes to team and organizational goals.
  • Interpersonal / Service-Oriented: Compassionate and caring with the drive to provide a high-quality level of service to the families we meet
  • Operational: Ability to prioritize, multi-task, achieve deadlines and the ability to work independently.

Role Expectations

  • This role operates in a family-centred environment supporting individuals navigating medical experiences.
  • This position is a minimum of 16 hours a week with the potential to pick up additional hours, must be available for evenings and weekends.
  • Successful candidate is required to have an annual flu shot to work in Surrey Memorial Hospital.

Screening Requirement:

  • As part of our commitment to providing a safe and supportive environment for the families we serve, successful candidates must complete a Police Information Check with Vulnerable Sector Check and reference check as a condition of employment.
Equity, Diversity and Inclusion
Ronald McDonald House BC & Yukon is committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and encourage those who may require accommodations to reach out at any stage of the recruitment process.

Disclaimer
This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Duties may evolve over time to meet the needs of the organization.

Ronald McDonald House BC & Yukon reserves the right to modify or assign other responsibilities as required.


]]> Mon, 13 Jul 2026 18:57:27 +0000 https://easyapply.co/job/family-services-associate-family-room-8 https://easyapply.co/job/family-services-associate-family-room-8 Facilities Coordinator About the Organization

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position
The Facilities Coordinator will work under the direction of the Operations Supervisor, and in cooperation with our Family Services team to ensure smooth operation of the Ronald McDonald House facilities. The hours for the role require flexibility between core operating hours. This role will be responsible for preventative maintenance and other ongoing activities to keep the House running in optimal condition for our guest families. 

This is a part-time position that will be scheduled Fridays, Saturdays, and Sundays.

Key responsibilities include:
  • Monitor, maintain, and track facility supplies and equipment, ensuring accurate stock levels and timely replenishment
  • Maintain organized, accurate, and up-to-date records of maintenance activities, assets, and facility-related documentation
  • Collect, review, track, and file service reports to ensure timely completion of maintenance work and proper documentation
  • Schedule, coordinate, and communicate with contractors to ensure services are completed efficiently and in compliance with requirements
  • Provide day-to-day administrative and operational support to ensure smooth facility operations and timely handling of maintenance requests
  • Work order tracking of completions
  • Outdoor and indoor facility maintenance and grounds keeping
  • Driving to pick-up or drop off supplies or materials
  • Receiving and unloading deliveries
  • Managing inventory
  • Managing waste and recycling
  • Other duties as required. 
Job Specific Competencies and Skills
  • Alignment with the mission and values of Ronald McDonald House BC and Yukon.
  • Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
  • A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.
  • Resourceful and ability to think creatively with proactive approach to problem solving.
  • Physical ability to perform the above duties, and lift and carry at least 30 lbs.
  • Have manual dexterity to manipulate small objects and handle tools.
  • Ability to prioritize tasks in a busy environment.
  • Strong written and verbal communication skills.
  • A valid Class 5 BC Driver’s License is an asset. 

Experience and Educational Requirements

  • Post-secondary education in Facilities, Operations or another relevant field
  • 2+ years’ experience in Facilities Support, Operations Support, or similar position. 
What We Offer
  • The opportunity to make a meaningful difference for families from across BC and the Yukon.
  • A collaborative and supportive team culture committed to impact and innovation.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.


]]> Thu, 11 Jun 2026 18:45:42 +0000 https://easyapply.co/job/facilities-coordinator-39 https://easyapply.co/job/facilities-coordinator-39 Family Room Supervisor About the Organization

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position
The Family Room Supervisor engages with families, staff, visitors, and donors, which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. A preferred candidate is a multifaceted person who is self-confident, motivated, and able to work independently while being supported by the part-time Prince George team and staff in Vancouver. Reporting to the Senior Director, Family Services, the Family Room Supervisor helps maintain day-to-day operations and the services Ronald McDonald House BC and Yukon provides to families at the University Hospital of Northern BC. The Family Room Supervisor will ensure everyone who comes into the Family Room is made to feel welcome. 

The Family Room is open 8:00 AM – 8:00 PM, 7 days a week, this position is full time, 4-days / 32 hours per week.

Key responsibilities include:

Administration
  • Staff scheduling and supervision
  • Provide staff and volunteer training
  • Supplies ordering and offsite purchasing
  • Manage monthly budget
  • Participate in meetings as needed including weekly check ins with Regional Manager
  • Ensure security of Family Room and liaise with hospital security regarding any concerns
  • Respond to emergencies in a timely manner and complete related incident reports
  • Adhere to safety and emergency procedures
  • Submit weekly occupancy reports
  • Create weekly menu for distribution
Reception
  • Greet and welcome families to the Prince George Family Room to ensure a welcoming and seamless entry for guests who stay overnight   
  • Organize daily administrative operations and conduct housekeeping duties
  • Provide orientation of the Family Room to all guests and visitors to ensure compliance with policies
  • Liaise with families, hospital staff and donors
  • Ensure maintenance of standards 
Housekeeping
  • Support existing housekeeping relationships and process work orders with Facilities team.
  • Oversee cleaners to ensure maintenance of standards
  • Laundry of bedding and towels
  • Refresh the guest rooms, including changing and making beds as needed
  • Ensure common area is kept organized and tidy and regularly sanitized throughout the day
Job Specific Competencies and Skills
  • Alignment with the mission and values of Ronald McDonald House BC and Yukon.
  • Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
  • A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.
  • Compassionate and caring with the drive to provide a high-quality level of service to the families we meet
  • Self-motivated, ability to work independently and as a supportive team member.
  • Results driven, high achiever, high positive energy.
  • Organized and solutions oriented
  • Active listener who enjoys meeting people at all levels.
  • Basic knowledge of Microsoft Office (Teams, Word and Excel)
  • Ability to prioritize, multi-task, set, and achieve deadlines.
  • Clear and concise English language abilities, both written and verbal.
  • Some flexibility in scheduling is required based on the needs of the organization.
  • Valid BC Driver’s License and access to a vehicle is required

Experience and Educational Requirements

  • Post-secondary degree in Psychology, Social Work, Social Sciences or equivalent
  • 2-3 years of nonprofit or hospital patient experience
  • Experience developing and implementing programs, resources and policies
  • Experience working with children, youth, adults, and families to assess needs and provide resources.
  • Training in San’yas, Mental Health First Aid, and Trauma Informed Care an asset.
  • Additional languages would be helpful  
What We Offer
  • The opportunity to make a meaningful difference for families from across BC and the Yukon.
  • Competitive salary and benefits package, including extended health coverage, RRSP matching, generous PTO including vacation, personal days, wellness days, summer fundays and your birthday off.
  • A collaborative and supportive team culture committed to impact and innovation.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.

]]> Wed, 10 Jun 2026 15:34:17 +0000 https://easyapply.co/job/family-room-supervisor https://easyapply.co/job/family-room-supervisor Recreation Therapy Assistant About the Organization

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position

The Recreation Therapy Assistant reports to the Programs Manager and works in a collaborative, team-based environment to develop, deliver, and evaluate meaningful recreation and social programs that support the diverse population we serve. 

This full-time role requires flexibility, including availability during evenings and weekends, to meet organizational needs and provide meaningful programming for families. The schedule may vary weekly to accommodate program requirements.

Program Role:

  • Develop intentional programming to increase the well-being for all ages – adult and children.
  • Facilitate programming with support of volunteers or students.
  • Provide functional direction to volunteers or practicum students
  • Monitor and evaluate the effectiveness of programs
  • Provide detailed information about programs and the therapeutic benefits
  • Actively collaborate with the Family Services team to increase program engagement, being flexible and adaptable to an ever-changing fast paced environment.
  • Coordinate and lead out trips for families.
  • Collaborate with the Celebration Committee to facilitate seasonal events and celebrations.
  • Work closely with Programs Manager to oversee program spaces; den, playroom, education room, celebration cupboard. 

Reporting and Administration

  • Update, post, and maintain records of programs schedule and sign-up sheets.
  • Create and organize memos and signage for distribution.
  • Prepare a calendar of events and present monthly to the team.
  • Maintain inventory of program supplies and materials. Support purchasing
  • Support the celebration committee with follow up notes/minutes.
  • Participate in meetings as required.
  • Meet weekly with Programs Manager.
Job Specific Competencies and Skills
  • Alignment with the mission and values of Ronald McDonald House BC and Yukon.
  • Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
  • A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.
  • Eager and enthusiastic to support the wellness and care of families.
  • Commitment to work collaboratively in a team environment with staff, volunteers, families, donors, and the public, in the best interest of families.
  • Ability to work independently to manage multiple tasks and meet deadlines. 
  • Collaborative approach to problem-solving.
  • Adaptability and willingness to support change and innovation.

Experience and Educational Requirements

  • Post-secondary degree or diploma in a Recreation Therapy Assistant program.
  • Previous experience in non-profit is an asset.
  • Experience developing and facilitating programs.
  • General knowledge of trauma-informed care and Indigenous Cultural Safety.
  • Ability to promote competent, culturally safe care with a diverse population.

What We Offer

  • The opportunity to make a meaningful difference for families from across BC and the Yukon.
  • Competitive salary and benefits package, including extended health coverage, RRSP matching, generous PTO including vacation, personal days, wellness days, summer fun days and your birthday off.
  • A collaborative and supportive team culture committed to impact and innovation.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.



]]> Thu, 26 Mar 2026 21:56:49 +0000 https://easyapply.co/job/recreation-therapy-assistant-1 https://easyapply.co/job/recreation-therapy-assistant-1 Community Event Volunteer About the Organization 

Ronald McDonald House BC & Yukon provides a vital home away from home for families with seriously ill children requiring specialized medical treatment far from home. Supporting families from across BC and Yukon, including Prince George, Kamloops, Whitehorse, and Victoria, the House offers a place of comfort, healing, and togetherness during difficult times.

In addition to offering a safe and comforting place to stay, Ronald McDonald House BC & Yukon provides wellness programs to support the holistic healing of families. These include Music Therapy with a certified therapist, a Chef-led Family Meal Program, Massage Therapy, Pet Therapy, and Art Therapy, all designed to nurture both physical and emotional well-being during challenging times.

About the Volunteer Position

Are you passionate about community, connection, and making a difference? We're looking for enthusiastic and reliable volunteers to support our events in Kelowna throughout the year!

As a Community Event Volunteer, you’ll play a key role in helping our events run smoothly.

Tasks may include:

- Selling 50/50 tickets - minimum 19 years old
- Representing our organization with a friendly and professional attitude
- Assisting with event setup and takedown (light lifting may be required)
- Engaging with attendees and creating a welcoming atmosphere

How It Works:
By signing up for this role, you’ll be added to our volunteer notification list. As events come up, we’ll send out opportunities and you can choose which ones you’d like to support—flexible and commitment-free!

Please Note:
These events often require being on your feet for extended periods and may involve light physical activity. Volunteers should also be 18 years old to volunteer for our organization.

Ready to be part of something meaningful and fun? Apply now and help us bring our community events to life!

Community Connection: Meet new people, build friendships, and be part of something meaningful in your local community.

Skill Building: Gain valuable experience in event coordination, customer service, teamwork, and public engagement.

Volunteer Hours: Perfect for students or anyone needing to log community service hours.

Flexible Involvement: Choose which events you want

]]> Mon, 14 Jul 2025 22:15:36 +0000 https://easyapply.co/job/community-event-volunteer https://easyapply.co/job/community-event-volunteer