At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position

The Ronald McDonald House Family Room is a rest and respite space within University Hospital of Northern British Columbia for families with children receiving treatment. With an overnight guest room, laundry facilities, full kitchen, and a welcoming lounge, the space is a refuge for parents, siblings, and patients to step away from the medical environment and focus on being a family.

The Family Room is open 8:00 AM – 8:00 PM, 7 days a week. This position is part-time 16-20 hours per week, with available shifts on evenings and weekends.

This role engages with families, staff, visitors, and donors which requires the ability to interact in a thoughtful, energized, and forward-thinking manner. A preferred candidate is a multifaceted person who is self-confident, motivated, and able to work independently while being supported by volunteers. Reporting to the Family Room Supervisor, the Family Services Associate helps maintain day to day operations and the services the Ronald McDonald House BC and Yukon provides to families at the University Hospital of Northern BC.

The Family Services Associate – Family Room will ensure everyone who comes into the Family Room is made to feel welcome. 

Key responsibilities include:

Reception

• Greet and welcome visitors to the Prince George Family Room to ensure a welcoming and seamless entry for visitors and guests who stay overnight.
• Organize daily administrative operations, volunteer support and conduct housekeeping duties.
• Receive all incoming phone calls and answer questions, remembering that every call may be that of a donor or family in need.
• Greet all visitors to Prince George Family Room.
• Provide orientation of the Family Room to all guests and visitors to ensure compliance with policies.
• Liaise with families, social workers, housekeeping staff, hospital representatives, donors and others.
• Orient new families to the Family Room and sleeping rooms as per orientation procedures.

Administration

• Support and supervise volunteers.
• Ensure security of Family Room and liaise with hospital security regarding any concerns,
• Provide clerical assistance as needed and maintain filing system.
• Respond to emergencies in a timely manner and complete related incident reports for review by the Senior Director, Family Services and Family Room Manager.
• Adhere to safety and emergency procedures.

Job Specific Competencies and Skills

• Alignment with the mission and values of Ronald McDonald House BC and Yukon
• Ability to represent the RMH BC with a polished, positive and professional demeanor and attitude at all times
• A commitment to working cooperatively in a team environment with staff, volunteers, families, donors, and the public
• Compassionate and caring with the drive to provide a high-quality level of service to the families we meet
• Self-motivated, ability to work independently and as a supportive team member.
• Results driven, high achiever, high positive energy.
• Organized and solutions oriented
• Active listener who enjoys meeting people at all levels.
• Basic knowledge of Microsoft Office (Teams, Word and Excel)
• Ability to prioritize, multi-task, set, and achieve deadlines.
• Clear and concise English language abilities, both written and verbal.
• Some flexibility in scheduling is required based on the needs of the organization.

Experience and Educational Requirements

• Experience working with families or those in emotional or crisis situations
• Experience in front line reception or customer service
• Experience with light housekeeping and physically able to perform light duties including bed, making and furniture arrangement
• Diploma or post-secondary education in Social Services, Community Recreation or relevant field.
• Training in San’yas, Mental Health First Aid, and Trauma Informed Care preferred.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.

Sign up to volunteer here.

Event Details

Location: Boundary Bay Park, Boundary Bay Road, Delta, BC 

Date: Sunday, November 1st, 2026

Time: 7:00AM to 1:00PM

For more information about the race, please visit the 2026 Boundary Bay Marathon Event Page.

Volunteer Roles

There will be a variety of volunteer roles available including collecting donations, organizing the bag drop, etc. On the day of the event, you'll have the opportunity to select your preferred role based on where support is most needed. Please note that volunteer assignments may change throughout the day depending on event requirements.

Whether you're helping direct participants, supporting athletes, or assisting at key points along the course, you'll play an important role in ensuring a safe and successful event.

Important Information

This event is being organized and managed by TryEvents. Your on-site lead on event day will be a member of their event team. Staff from Ronald McDonald House BC & Yukon will not be present on-site; however, support will be available by phone if needed.

As the event approaches, all registered volunteers will receive a volunteer information package with important details, including arrival instructions, role information, and what to expect on the day of the event.

Sign Up Today!

Bring your enthusiasm, enjoy a morning in beautiful Boundary Bay Park, and help make this exciting community event a success while supporting families staying at Ronald McDonald House BC & Yukon.

We hope you'll join us! 

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

Why This Role Matters

Ronald McDonald House BC & Yukon is entering a period of growth and increasing operational complexity. As we expand our services and prepare for greater capacity, we need strong systems, efficient processes, and practical technology solutions that help teams work effectively and sustainably.

This role helps turn organizational needs into clear, scalable solutions by partnering with teams to improve workflows, strengthen business systems, and support successful cross-functional initiatives.

By connecting people, process, data, and technology, the Analyst, Business Solutions & Organizational Projects will help build the operational foundation needed to support sustainable growth and continued mission impact.

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

Ronald McDonald House BC & Yukon provides a vital home away from home for families with seriously ill children requiring specialized medical treatment far from home. Supporting families from across BC and Yukon, including Prince George, Kamloops, Whitehorse, and Victoria, the House offers a place of comfort, healing, and togetherness during difficult times.

In addition to offering a safe and comforting place to stay, Ronald McDonald House BC & Yukon provides wellness programs to support the holistic healing of families. These include Music Therapy with a certified therapist, a Chef-led Family Meal Program, Massage Therapy, Pet Therapy, and Art Therapy, all designed to nurture both physical and emotional well-being during challenging times.

About the Volunteer Position

Are you passionate about community, connection, and making a difference? We're looking for enthusiastic and reliable volunteers to support our events in Kelowna throughout the year!

As a Community Event Volunteer, you’ll play a key role in helping our events run smoothly.

Tasks may include:

- Selling 50/50 tickets - minimum 19 years old
- Representing our organization with a friendly and professional attitude
- Assisting with event setup and takedown (light lifting may be required)
- Engaging with attendees and creating a welcoming atmosphere

How It Works:
By signing up for this role, you’ll be added to our volunteer notification list. As events come up, we’ll send out opportunities and you can choose which ones you’d like to support—flexible and commitment-free!

Please Note:
These events often require being on your feet for extended periods and may involve light physical activity. Volunteers should also be 18 years old to volunteer for our organization.

Ready to be part of something meaningful and fun? Apply now and help us bring our community events to life!

Community Connection: Meet new people, build friendships, and be part of something meaningful in your local community.

Skill Building: Gain valuable experience in event coordination, customer service, teamwork, and public engagement.

Volunteer Hours: Perfect for students or anyone needing to log community service hours.

Flexible Involvement: Choose which events you want